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A Day In The Life

May 17, 2013
A Day In The Life

The Peninsula New York has always been renowned for its discreet elegance, luxurious interiors and sublime food and service, earning both AAA Five Diamond and Forbes Five Star hotel status. For this majestic property to run smoothly day after day, it takes a team of staff who work deftly behind the scenes to ensure gracious service, attention to detail and the highest level of luxury hospitality.

Four Reservation agents receive an average of fifty online and call-in reservations daily, with peak times being between 10:00am and 4:00pm. The busiest months of the of year for Reservations are May, October, and November.

The Front Office staff comprises six members of the Front Office Management Team, seven Front Desk Agents, two Guest Services Managers, three Bellmen and four Bell Captains, five Doormen, five Pages, two Guest Relations Managers and one Guest Relations Coordinator. There are approximately 60 check-ins and 60 check-outs every day, with the busiest time being between 12 noon and 5:00pm. The average number of bags handled in a 24-hour period is between 110 and 150.

With 239 rooms to service a day when the hotel is at full capacity – and guests checking in at all hours of the day and night without restriction – the 81 staff in the housekeeping department are kept continuously busy. The average number of laundry items in a day is 9,942, including towels, bathmats and bed linen, whilst approximately 40 requests for dry cleaning items are received over a 24-hour period. The most used bath amenity is shower gel and the most common alteration request from guests is for hems to be altered or re-sewn.

Ever wonder what happens to the leftover mini-bottles of shampoo, conditioner, lotion, bath gel, and bars of soap? The Peninsula New York does not throw them away. Along with her sister US hotels, The Peninsula Beverly Hills and The Peninsula Chicago, the partially used products are donated to 'Clean the World', a non-profit organisation that recycles and distributes them to homeless shelters in the US and to charities helping needy families abroad. The most recent report from 'Clean The World' stated that the The Peninsula New York had amassed 603 kilos of soap which were converted into 3,202 soap bars distributed to those in need.

The Peninsula staff delivers an average of 150 In-Room Dining meals in a 24-hour period. The breakfast rush heats up at 7:30 am, when waiters swiftly deliver orders while the coffee is still hot – coffee outsells tea two to one. The most popular breakfast item ordered through the In-Room Dining department is the Continental Breakfast, with 4,178 being served in 2012. The number of In-Room Dining calls per day is between 100 and 120 calls, as well as door knob menu orders from overnight.

Executive Chef Cornel Ruhland oversees a kitchen staff of forty people who turn out an average of 425 meals per day. The most ordered items are egg dishes from the breakfast menu and the ever-popular lobster and scallop salad, while the most common instructions given for food orders are related to nuts or gluten allergies.

The Concierge team at The Peninsula New York comprises seven staff who between them speak a total of eight languages: English, Spanish, French, Italian, Portuguese, German, Russian and Urdu. The busiest times of the day at the Concierge Desk is between 8:00 am and 11:00 am and 5:30 pm until 8:00 pm. The busiest months of the year are usually November and December. The most requested activities from guests are visits to The Empire State Building, The Statue of Liberty and The High Line. More extravagant requests include custom-made costumes for last-minute Halloween parties, chartering private jets to travel around the country to pick up various family members for a vacation, and planning decadent events. Needless to say, the hotel’s impeccable Concierge team can also access the best restaurants and events that the city can offer at a moment’s notice.

The Peninsula New York launched the first Salon de Ning in 2008 on the hotel’s rooftop, gaining instant popularity with both local residents and hotel guests alike with its spectacular views over 5th Avenue and the skyline of Manhattan. 22 staff preside over this much-loved venue, where more than 20 marriage proposals have been made this year. For each shift, 40 limes, 40 lemons, 25 oranges and 10 boxes of lychees are at the ready for preparing Salon de Ning’s signature cocktails, the most popular of which is the Ning Sling, a refreshing creation comprised of Absolut Mandarin, Soho French Lychee and fresh mint leaves shaken with lychee and passion fruit juice.